Refund Policy

Umé Studio believes in a more sustainable fashion industry. Umé Studio tries to achieve this by making the fashion circle complete. By selling pre-loved styles Umé Studio contributes to a better fashion environment. The collection consists of the preloved styles from your favorite influencers. Each piece is carefully selected, steamed, photographed, packed, and shipped in recycled packaging. A huge difference from the policy of fast-fashion chains...

Umé Studio wants to encourage its customers to make a conscious choice before purchasing in both the store and the webshop. Therefore please read the description of each product carefully before you purchase an item to avoid returns. It is also possible to ask for more pictures or details about the product via e-mail or Instagram.

Of course, we strive to provide the best customer service. If there is something wrong with your ordered item, please contact us so we can look for a suitable solution.

Shipping

Depending on where you live, the time for your exchanged product to reach you can differ.

Netherlands, Belgium, Germany;
Delivery time 1-3 days.

Austria, Czech Republic, Denmark, France, Hungary, Italy, Luxembourg, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, United Kingdom;
Delivery time 2-7 days.

Finland, Switzerland, Bulgaria, Monaco, Greece, Croatia, Liechtenstein, Norway, Albania, Andorra, Bosnia and Herzegovina, Holy See (Vatican City), Iceland, Kosovo, Macedonia, Serbia, Algeria, Canary Islands, Guernsey; Delivery time 2-9 days.

Other countries;
Delivery time 4-21 days.

You are responsible for paying your shipping costs for returning your item. With this, we encourage a more conscious purchase, so we contribute together to a better environment. Shipping costs are not refundable. For more information please visit the website www.postnl.nl

Returns
We do not accept returns. Only if your order is damaged or broken. You can return this order within 3 working days. Please note that sale items cannot be returned.

Returning an article is only possible when the article: is not damaged has not been worn and/or used the label is attached to the garment The item has to be shipped in the original package.

To return your item, please send your item to:
UMÉ STUDIO
Haarlemmerdijk 140
1013 JJ Amsterdam
Netherlands

You have to pay the shipping costs yourself. For general questions or to check the status of your order, please send an e-mail to info@umestudio.nl.

After the return has arrived at our office, it will be checked. You will receive your money back via the same payment method you have chosen to complete the order. You will be notified by email. Refunds will be transferred to you within 30 days of inspection of the return(s).